Returns & Exchanges
At Dooney & Bourke, we stand behind the quality of our craftsmanship and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return unused items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online Returns Portal and enter your order number and billing zip code to locate your purchase and select the items you wish to send back.
Print Prepaid Label
Download and print the prepaid UPS shipping label provided through the portal; a flat return shipping fee will be deducted from your final refund amount.
Pack Your Items
Securely pack your unused merchandise in its original packaging, including all tags, dust bags, and the original packing slip to ensure a smooth processing experience.
Drop Off and Track
Affix the return label to your package and drop it off at any authorized UPS location, keeping your tracking number handy to monitor the status of your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing